jita acc Privacy Policy

jita acc is an online gaming platform that provides casino games and sports betting services to members in Bangladesh. When you register, log in, or use any service on this platform, you automatically agree to the terms of this privacy policy.

This document explains what information jita acc collects about you, why it is collected, and how that information is kept secure. The privacy of every member is important to us, and we are committed to protecting your information at all times.

This policy has been prepared in accordance with Bangladesh's applicable data protection regulations and international standards. If you disagree with any part of this policy, please refrain from using the platform.

2.1 Personal Identification Information

When opening an account with jita acc, you are required to provide the following information:

• Full name (as stated on your national ID or passport)
• Date of birth (for age verification — minimum age is 21)
• Mobile number and email address
• Password and security question answers
• National ID number or passport number (where identity verification is required)

2.2 Financial and Transaction Information

We store the following information to process deposits and withdrawals:

• Records of transactions carried out via bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction amount, date, and method
• Payment account identifier details (not the full account number)
• Deposit and withdrawal history

2.3 Gaming Activity Information

We retain the following information to improve your gaming experience and ensure responsible gaming:

• Type and name of games played
• Bet amounts and records of wins and losses
• Duration of active sessions on the platform
• Bonus claims and wagering activity

2.4 Technical Information

Information automatically collected from the device or browser you use:

• IP address and device type
• Browser version and operating system
• Time of site access and navigation patterns
• Referral source (where you came from before visiting the site)

jita acc collects your information through the following methods:

• Directly provided information: What you submit via registration forms, identity verification processes, customer support interactions, and surveys.
• Automatic collection: Your browsing behaviour is recorded through cookies, log files, and web beacon technology.
• Through third parties: Transaction verification information from payment providers (bKash, Nagad, Rocket, Upay, and banks).
• Identity verification services: Approved third-party verification services may be used to confirm your identity.

Before collecting any information, we ensure it is necessary and purpose-limited — meaning no information is collected beyond what is needed for a specific purpose.

jita acc uses your information for the following purposes:

4.1 Account Management

Your information is used to create your account, verify your identity, ensure login security, and protect your account overall.

4.2 Financial Transaction Processing

Relevant information is used to confirm deposits and withdrawals, detect fraud, and maintain records of financial transactions.

4.3 Customer Support

Your account and transaction information is used to help our 24/7 live chat and email support team resolve your issues quickly and accurately.

4.4 Responsible Gaming

Your gaming activity is monitored as part of our responsible gaming programme. This helps identify unusual behaviour and provide assistance to members when needed.

4.5 Platform Improvement

Information is used to analyse members' gaming habits and preferences in order to improve platform services, add new features, and enhance the user experience.

4.6 Promotional Communications

Subject to your consent, messages about bonus offers, tournaments, and relevant updates may be sent to your mobile number or email. You may withdraw this consent at any time.

Information may be shared on a limited basis in the following specific circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and associated banks (such as BRAC Bank, Dutch-Bangla Bank, Islami Bank) — only information necessary to confirm a transaction.
• Identity verification services: Approved KYC service providers for registration and account verification.
• Technology infrastructure: Partners providing server hosting and cybersecurity services.
• Legal obligations: In response to a valid court order or directive from a competent authority in Bangladesh.
• Protection of organisational interests: To prevent fraud, money laundering, or any other illegal activity.

In each of the above cases, third parties are required to operate under strict confidentiality agreements and may use the information only for the specified purpose.

Cookies are used on the jita acc website to improve your experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security tokens, and ensure basic site functionality. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, game type, and display settings.

6.3 Analytics Cookies

These cookies are used to analyse which pages are most visited and where issues occur, in order to improve the site. They do not collect any personal information.

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

jita acc follows industry-standard technology and practices to protect your information:

• SSL encryption: All data transferred between the platform and your device is encrypted using SSL technology.
• Data encryption: Sensitive information stored on servers (passwords, financial data) is protected with strong encryption algorithms.
• Access controls: Only authorised personnel may access information for specific operational purposes.
• Regular security audits: Regular security testing is conducted to identify system vulnerabilities.
• Firewall and monitoring: An advanced firewall system operates continuously to prevent unauthorised access.

7.1 Data Retention Period

Information for active accounts is retained for as long as the account remains open. After an account is closed, financial and identity-related information is kept for a specified period to meet legal requirements. Once that period has passed, the information is securely deleted.

7.2 Response to a Data Breach

In the event of a data breach, we will investigate promptly and notify affected members in a timely manner. We will also inform the relevant authorities where required.

As a jita acc member, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that any inaccuracies in your information be corrected.
• Right to deletion: Where there is no legal obligation to retain it, you may request that specific information be deleted.
• Right to restrict processing: You may request that your information be used only for specific purposes.
• Right to withdraw consent: For marketing communications, you may withdraw your consent at any time.
• Right to raise a concern: If you have any concerns about the protection of your information, you may contact us.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time. However, in some cases, it may not be possible to fulfil a request in full due to legal or regulatory requirements.

You can visit our About Us page to learn more about our platform.

The date of birth provided at registration is verified. If it is found that a member is under 21, their account will be closed immediately and a record of the transactions will be retained.

jita acc never intentionally collects information from minors. If we become aware that a person under 21 has provided their information, that information will be deleted without delay.

jita acc reserves the right to amend this privacy policy when necessary. If significant changes are made to the policy:

• The updated policy will be published on this page and the "Last updated" date will be changed.
• Registered members will be notified by email or mobile.
• A brief notice may be displayed when logging in to the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy terms. If you object to any change, you may request to close your account.

Previous versions will be provided upon request. For general queries, you can visit our Frequently Asked Questions (FAQ) section.